Return Policy

We offer a 30-day return policy. Items purchased from kailasgear.com can be returned within 30 days of receiving your order.

To be eligible for a return, here are a few things to keep in mind:

  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase is also needed. 
  • The items are returned within 30 days of receipt.
  • Items purchased anywhere except kailasgear.com must be returned to the original place of purchase. Please note that we will ONLY process returns and refunds for Product(s) bought in kailasgear.com
  • As the display capabilities and graphic properties of computer monitors, tablets and mobile devices may vary, Kailas cannot guarantee that the color displayed on your monitor will be completely accurate.
  • Certain types of items cannot be returned, like custom products (such as special orders or personalized items), sale items and gifts. Please contact us if you have questions about your specific item. 
  • Please note that for size or preference-related returns, customers are usually responsible for return shipping costs & customs duties.

    How do I start a return with Kailas?

    1. Drop us a line at [email protected]
    2. Our team will review your request within 2-3 business days and send you return instructions if approved.
    3. Quick heads up: We can't accept any returns that weren't pre-approved, so please wait to hear from us before shipping.

    If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

     

    One-year Warranty 

    Kailas guarantees that the materials and workmanship in every product we make will stand up to the use for which it is designed. If you're having problems with our product, please contact us via email for return authorization, and return the product, shipping prepaid, to us for inspection and repair.

    If after inspection we find a product failed due to a manufacturing or material defect, we will repair or replace the product, at our opinion, without charge. This warranty does not cover natural breakdown of materials that occurs inevitably with extended use, defects caused by alteration, improper care, misuse, etc. Kailas is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. Products with damages that are not covered in our warranty service will be repaired for a reasonable charge, plus shipping.


    How do I open a warranty claim with Kailas?

    1. Email us at [email protected]
    2. Our team will review your claim within 2-3 business days and let you know if your item qualifies for repair, replacement, or refund.

    Exchanges 

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

     

    Refunds 

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-8 business days.